Troubleshooting

When you first purchase your machine, we’d suggest you watch this short 2 minute video which will show you how to best look after your machine

This may be a result of a small blockage. Before preparing your next cup, clean and dry the capsule holder, particularly the beverage outlet opening. We can assure you that the quality of the final beverage is not impacted and can be consumed.

This is normal: as long as the capsule is not removed and discarded it will continue to drip into the cup or the drip tray (once the cup is removed). The dripping lasts longer for coffee capsules than for milk capsules. To stop dripping, remove and discard...

It is likely that you removed the holder from the machine too soon. Always wait for the light to stop blinking before removing the holder from the machine.

Do not try to remove the capsule holder too soon. Always wait for the light to stop blinking. If still difficult to remove, do not force. Switch off the machine and wait for 5 minutes before trying to remove.
It is important to clean your capsule ...

Check that you are using regular tap water and not refrigerated water. If necessary, descale the machine following the instructions from the machine enquiries section above.

Water can leak when the water tank or the seal at the base of the machine is damaged. Firstly try these steps -
 
1. Remove the water tank from the machine
2. Place the water tank on a tea towel on the bench and leave it for a short time...

Firstly, check if there is water in the water tank. If no, fill tank with water and start again. If this is not the cause, the needle in the head of the machine may be blocked. The unblocking tool, which came with your machine, should be inserted into...

The level of foam depends on the size of the cup, the position of the drip tray, and sometimes the milk and coffee powders which are natural products that might show a small seasonality effect.